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Reed Ward is a thirteen bed female assessment ward. The ward supports patients that need assessment and treatment for a dementia illness, organic condition or other factors relating to memory difficulties needing investigation. Patients may have physical health complexities as well as their mental health needs.
- Service Manager Lead: Clinical Team Manager: Conor Lynch Charge Nurses: Magda Jakubowska (Physical Health Nurse), Sandro Cecchini, Rachel Haynes, Pei Kearney
- Service Contact: 01603 978302
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Address:
Reed Ward, Hammerton Court, Julian Hospital, Bowthorpe Road, Norwich, NR2 3TD
- Service hours: Our service is available 24 hours a day, seven days a week.
- What this service offers
- Access this service
- Visiting and onsite facilities
- How this service support carers including friends and family
- Urgent help
What this service offers
A team of health care professionals, known as the multidisciplinary team (MDT), design treatment and plans. The MDT comprises nurses, doctors, a psychology department, occupational therapists and physiotherapists. The MDT will assess a patient and with the full involvement of family and carers. They will then create an effective plan of treatment and care. Reed ward uses the Red to Green program. This ensures that patients receive treatment in a timely and safe manner. Blockages to discharge are reviewed daily.
Assessment and treatment incorporate life history work. The Reed Ward team ensures a patient’s life experiences, likes and dislikes are considered ensuring tailored plans of care. Plans of care and treatment incorporate risk assessment and management. They also ensure that the patient's physical, psychological and social needs are met. Positive risk taking can also be part of the treatment process to encourage and support a least restrictive and more empowering approach of care and support.
Reed Ward carries out “Dementia Care Mapping”. This is a tool that ensures staff think about their practices and the ward environment so that patients are always the focus of staff attention and awareness. Patient wellbeing and happiness is fundamental to what we do.
Access this service
Patients are admitted to the ward voluntarily, under Deprivation of Liberty stipulations or under the Mental Health Act. Reasons for admission are usually because of changes in behaviour due to memory difficulties. This may be because of a Dementia illness or other factors needing to assessment. Patients may be unsafe in their home or care home. Future support needs require assessment to ensure a safe discharge.
Visiting and onsite facilities
There is parking on site with allocated disabled spaces.
Visitors need a parking permit from reception.
Visitors can incur parking charges if parking permits are not clearly displayed.
Access: Hammerton Court has disabled access throughout. There are disabled toilets in the reception area and patient hub area.
Refreshments - There is a café in the reception area selling a variety of food and drinks. There are also automated machines selling chocolates, crisps, snacks and drinks.
How this service support carers including friends and family
During a patient’s stay on Reed Ward we encourage family and carers to take part in plans of care and treatment. Life history and knowledge about a patient's likes and dislikes help ensure patients remain happy and that their wellbeing is promoted and maintained.
Families and carers can approach nursing staff during visits or call the ward for updates. Senior nursing staff and our ward Doctor are also available if you have more specific concerns.
Urgent help
If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.
Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.
If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.
For non-life threatening medical situations, call NHS111 on 111.
For more information, see Help in a Crisis.