Service User and Carer Council

 The mission of the Trust-wide Service User and Carer Council is to ensure that service users and carers are central to all our activities at Norfolk and Suffolk NHS Foundation Trust through high-quality involvement and engagement.  

The council is an advisory and action forum that places service users and carers at its core. The members of the council are experts by their experience. Their experiences empower them to be involved in discussions around quality, experience, and service monitoring or improvement.

As we integrate our new Future Leadership Structure to improve quality, safety, and experience across NSFT, we will also develop Locality Councils. These Councils will be ‘place-based’, which means they will operate as an advisory and action forum for service users, families and carers in their local area.