Service User and Carer Council

In establishing our Council, we would like to hear from you what you think the Council's key priorities and goals should be, and how best we can support those in joining the Council as a member.

You can choose to leave your feedback with us using our online form.

To support you with this, we have included our Service User and Carer Council Engagement Pack [pdf] 2MB  document to provide you with an overview of the Councils.

As a Trust we are inviting you, our service users and carers to join our Trust-wide Service User and Carer Council, enabling you to use your lived experience to help shape mental health services across Norfolk and Suffolk.

You are an expert by your own experience; equally your judgements may be informed by the care you have witnessed others receiving. Your experiences empower you to be meaningfully involved in discussions around quality, experience, and service monitoring or improvement. 

As a member of the Service User and Carer Council, you will have the opportunity to attend training to develop your skills, receive pastoral support, and be support with any reasonable adjustments that you might require to make sure you are fully empowered to participate in Council activities.

We have seven positions available. Any individual resident in Norfolk or Suffolk, receiving mental healthcare services either currently or within the past five years, or, people with experience of supporting a person receiving or having received mental healthcare services within the past five years are very welcome to apply to become a council member.

For more information, please view:

• NSFT Member of the Service User and Carer Council Role Description [pdf] 181KB 
• Service User and Carer Council Role Description - Easy Read.pdf [pdf] 2MB

Applications to join as a member will close at 11:59pm on Sunday 11 August.

If you would like to apply to become a member, please complete this short form, w e look forward to hearing from you.

Here’s just a few of the reasons our service users and carers think you should join us and become a member of our Trust-wide Council...

“I want to make sure service users are happy with their care”.

“To build more on what works and recognition of what does not”.

“To feel listened to and validate in what you have to say and offer”.

“I want to change the wards for the better”.

“To improve communication between services and people”.