Accessibility statement

Accessibility Statement

This Accessibility Statement covers both and the mobile version of www.nsft.nhs.uk

This website is run by Norfolk and Suffolk NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

Change colours, contrast levels and fonts
Zoom in up to 300% without the text spilling off the screen
Navigate most of the website using just a keyboard
Navigate most of the website using speech recognition software
Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible, including most older PDF documents which are not fully accessible to screen reader software.

You cannot modify the line height or spacing of text
You cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please e-mail nsft.communications@nsft.nhs.uk

We’ll consider your request and get back to you in within 48 hours (Monday to Friday).

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email nsft.communications@nsft.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Norfolk and Suffolk NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-complinances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Some PDFs created after 23 September 2018 do not meet accessibility standards. We endeavour to fix these accessibility issues. In the meantime if information is required in a different format please contact us at nsft.communications@nsft.nhs.uk
Work is taking place on heavily designed PDFs to make these files more accessible, whilst implementing the use of an Accessible Document Converter (ADC module)

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, any new PDFs or Word documents we publish will meet accessibility standards.