Accessibility Statement

Accessibility Statement

This Accessibility Statement covers both the website and the mobile version of www.nsft.nhs.uk 

This website is run by Norfolk and Suffolk NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 400% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible, including most older PDF documents which are not fully accessible to screen reader software.

  • You cannot modify the line height or spacing of text
  • You cannot skip to the main content when using a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please e-mail nsft.communications@nsft.nhs.uk

We’ll consider your request and get back to you in within 48 hours (Monday to Friday).

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email nsft.communications@nsft.nhs.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Norfolk and Suffolk NHS Foundation Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Some PDFs created after 23 September 2018 do not meet accessibility standards. We endeavour to fix these accessibility issues. In the meantime if information is required in a different format please contact us at nsft.communications@nsft.nhs.uk  
  • Work is taking place on heavily designed PDFs to make these files more accessible, whilst implementing the use of an Accessible Document Converter (ADC module)

The following issues will be fixed by Q2 2025:

  • Some buttons are not larger than 44×44 pixels (WCAG 2.5.5).
  • In soft contrast, our logo doesn't have enough contrast with the background (WCAG 1.4.3).
  • At high zoom levels, sometimes breadcrumbs force the page to scroll in two dimensions (WCAG 1.4.10).
  • Once 'Accessibility tools' has been expanded, the keyboard tabs into site map ahead of contrast sizes.

Further work is being carried out on the following issues:

  • Screen reader users will see links on a page listed without context, so you should ensure the same link text is not used to point to different web addresses. (WCAG 2.0 A 2.4.4)
  • All PDFs must define a valid title. This must not be confused with the file name. (WCAG 2.0 A 2.4.2)
  • Images of text cause problems for users who need to adjust how visual content like font size, spacing or colours are displayed. The image quality can reduce and become blurry when users increase page magnification( WCAG 2.2 AA 1.4.5)
  • ARIA hidden element must not be focusable- this refers to each link within the carousel banner.
  • WCAG 2.4.3 Focus Order · WCAG 1.4.3 Contrast (minimum) · WCAG 2.4.7 Focus Visible ·
  • PDF issues on some documents are being updated as we find them, as below:

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Preparation of this accessibility statement

This statement was prepared on 30 January 2025. This website was last tested on 28 January 2025.

This statement was prepared alongside our CMS supplier who have since audited the site. the next audit date to review the issues highlighted above have been fixed is scheduled for end of Q2 2025.

During our tests, we checked 15 pages to see if they:

  • Are navigable by keyboard only
  • Work in high contrast mode
  • Work when zoomed in, up to 400%
  • Can be read aloud by NVDA, a free screen reader
  • Are understandable to someone with seven to nine years of education using WebFX, a free reading age checker
  • We also checked each page with axe DevTools.

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