Safer, Kinder, Better Awards 2024

This award for individuals or teams recognises innovative and creative initiatives which aim to reduce unfair and avoidable differences in health across Norfolk and/or Suffolk. Entries should demonstrate improvements in access, experiences and outcomes for service users, carers or communities. Data and/or insights demonstrating measurable impacts should be included in your entries. 

Winner

• Adam Smith  — Lead PCN Mental Health Practitioner, West & South Norfolk

Finalists

• Jenny Walker — Clinical Lead for Inclusion Health & Homelessness Team, North Norfolk & Norwich

• Wellbeing Suffolk Socials Team — Wellbeing Norfolk and Suffolk

Working better together has the potential to improve quality, resulting in truly joined up, service user-centred care. This award will recognise  individuals or teams  who have built relationships within and outside of NSFT to ensure we are continually improving and delivering the best possible care for our service users. Finalists may have examples of working with our local constabulary, Integrated Care Boards (ICBs), local authorities, the voluntary sector or partner acute trusts. 

Winner

• Perinatal Community Services — Specialist Services

Finalists

• Family Liaison Officers — Trustwide programmes

• Liaison and Diversion team — Great Yarmouth, Secure Services

This award is for an  individual  who has shown a clear commitment to our Trust, lives our values and is driven by our vision to provide Safer, Kinder and Better care. They will have demonstrated significant achievement, which is having a positive effect for service users and their colleagues, but will often be the last person to broadcast their own success. 

Winner

• Ian Duncan — Senior Clinical Community Support Worker, Airey Close, Oulton Broad

Finalists

• Dawn Abbs — Adult Community and Crisis Team Services Lead, Wedgwood,  Suffolk

• Jean Glasgow — Investigation and Improvement manager, Endeavour House, Ipswich

This award recognises a clinical team who has performed ‘over and above’ the standard expected and has demonstrated consistently high quality clinical care, while achieving the highest standards of safety. They have involved people in their own care and worked closely with service users, carers and/or families to achieve better outcomes. 

Winners

• CAMHS Central Norfolk, Mary Chapman House CFYP Norfolk and Waveney
• Adult Eating Disorder Service, G block and Walker Close, West Suffolk

Finalists

• Bury South Child and Family, West Suffolk- Specialist CAMHS
• Whitlingham Ward, Secure Services, Norwich

This award recognises the contributions of an  individual  service user, carer or volunteer who has given their time freely to make a positive impact on our services and those that use them. They have been open to discuss barriers and contribute positive suggestions for improvement and change within our Trust.

Winner 

• Trevor Stevens —Member of the LiA Think Family Pioneer Team

Finalist

• Cath Pickles —  Family Carer

• Hannah Rookes — Lived Experience working with Ipswich Adult CMHT

This award is for an  individual or team  who have delivered outstanding learning and development opportunities for others. Finalists may include medics, nurses, psychologists, AHP’s, social workers or other professions who have facilitated high-quality training for our doctors, teams or colleagues who have generously mentored clinical placements, or staff who have created great learning environments for all. These people are known as committed, passionate and truly understand the importance of lifelong learning. 

Winner

• Physical Health team — Inpatient Adult Acute, North Norfolk & Norwich

Finalists

• Dr Khalifa Elzubier — Consultant Psychiatrist, Ipswich Older People's CMHT

• Practice Education Team — Corporate Services

This award recognises a  team or individual  who has championed inclusion within their area of expertise. They have embodied our Trust values, supporting service users or colleagues to be more inclusive. They embrace uniqueness and diversity within everything they do, and actively support those around them to be their authentic selves. 

Winner

• Inclusion Health & Homelessness Team —North Norfolk & Norwich

Finalists

• Experts By Experience Group - Learning Disability & Autism Pathway — Walker Close, Ipswich

• Menopause Support Group and Menopause Advocates

Winners

• Priscilla Nzounhenda — LiA (Listening into Action) Lead

• Vicky Tingey — Deputy Service Director, West and South Norfolk

Finalists

• Jodie Butcher — Head of Participation, Involvement and Experience

• Chloe Taylor — Interim Lead Nurse, Suffolk West and East

• Richard Nobes — Senior Communications and Engagement Manager

This award is for the team that has worked together effectively and efficiently to improve the service that they offer to service users, partners or internal customers. This team has put service users at the heart of everything they do, have set high standards and have been open and flexible to change. 

Winners

• ICT and Safer Care Teams —Team for mortality reporting system

Finalists

• Clinical Admin Team  Chatterton House — West & South Norfolk

• Recruitment Team — Corporate Services

This award celebrates individuals or teams who have developed and embraced an innovative idea or project – large or small – that has led to significant improvements in service delivery, quality, productivity or performance. Innovations could range from digital developments to improvements in core processes. Nominations should include evidence of how innovations have led to improved outcomes for those we care for. 

Winner

• Cherrie Hubert — Senior Data Technician, Mariner House Ipswich

Finalists

• Day Care Services — HMP Norwich

• Dr Joanna Baines — Consultant Clinical Psychologist, Bury St Edmunds

The winner of this values-based award will be selected from a shortlist comprising our monthly Star Award winners over the past year, plus our new TALK Award which will be launched by the end of September 2024.

Winner

• Dr Kokila Karunarathne

Celebrating our most impactful quick wins and pioneer teams who have delivered ‘Missions that matter’.

Pioneer Team of the Year winner

• The Enhancing the Quality and Value of Clinical Supervision team

Pioneer Team of the Year finalists

• The Communicating Effectively ‘Better Staff and Service Directories’ team

• The Ensuring High Quality Appraisals team

Quick win of the Year Winners

• Adam Kent — Operations Manager for the Suffolk East Crisis Pathway

• Conor Lynch and Vicki Malcolm — AHPs (Allied Health Professionals)

• Joanne Turner — Severe Mental Illness (SMI) Physical Health Lead for Norfolk and Waveney

To be selected by the Trust Chair, with support from the Non-executive directors.

Winners

• Priscilla Nzounhenda
• Trevor Stevens