Our People Participation Team are at the heart of participation and help people who use our services and carers get involved in our work and projects. They have professional and personal experience of mental health services.
You can get in touch with the People Participation Team by emailing people.participation@nsft.nhs.uk
Jodie joined the Participation Team in October 2020, working as a People Participation Lead in Specialist Services for Norfolk and Waveney. In January 2023 she became the Head of Participation, Involvement and Experience.
Jodie's role is the oversight and leadership of three key strands; People Participation, Involvement, which is the involvement of people through volunteering for our organisation, and the experience of people using our services, monitored in a variety of ways.
Jodie is committed to ensuring the insight and experience of people using services is fundamental to the improvement, development and ongoing monitoring for safety and quality of services. Since becoming Head of Participation, Involvement and Experience, she has led improvement projects to improve the ways we listen to and report experiences of those using services.
Emily has been involved in participation and gaining the voice of service users for over ten years within the education sector. Emily joined the participation team at NSFT in September 2023 and works across community and inpatient services within North Norfolk and Norwich.
She is a qualified coach and believes that gaining staff, service users and carers voice is the key to purposeful and sustainable development.
Lucy joined NSFT in 2020 as a Peer Support Worker before joining the Participation Team in early 2021. Over this time, Lucy has worked with our Children, Families, and Young People Services, and our Specialist Services. Her work in participation has been published in "Participation in Children and Young People's Mental Health - An Essential Guide", a first of its kind book exploring how young people participate in shaping mental health services in the UK.
Lucy is now focused on ensuring our service users and carers at the heart of long-term improvement of mental health services through her work as Project Lead for the Service User and Carer Councils.
Lucy North said: “The council’s mission is to ensure that service users and carers are central to all our activities at NSFT through high-quality involvement and engagement.”
Charlotte joined the participation team at NSFT in October 2023, working 
across adult community and inpatient services in Suffolk. Charlotte also supports the Suffolk Learning Disability and Autism team.
Charlotte has a background in public services and transformation to develop and enhance services, based on feedback and collaboration to produce the right outcomes for an individual as well as communities.
Sophie joined the team in September 2020 and works across Norfolk and Suffolk with young people under the age of 25 and their families within our community services.
Sophie also works with the Suffolk Eating Disorder Services, Early intervention Teams, Alternative to Admission Team and Dragonfly inpatient unit.
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Andrea joined the team in August 2022 and works across Norfolk and Waveney with young people under the age of 25 and their families.
Andrea works with the community teams which include CAMHS, Youth Services, Under 18 year old Crisis Services, Learning Disability CAMHS based in Lowestoft, Looked After and Adopted Children (LAAC) Service, Harmful Sexual Behaviours Service, Adult ADHD Service and Compass Schools.
Debbie joined the team in March 2022 and works across East Suffolk with service users, carers and their families within our inpatient and community services.
If you have ideas, would like to give feedback or get more involved in your mental health services in East Suffolk, then Debbie would like to hear from you.
Joe joined the team in May 2024 and works with service users, carers and their families, across both community and inpatient services, within North Norfolk and Norwich, providing lived experience support and participation expertise.
Joe champions the voices of those who may struggle to articulate or get their messages out there and aims to bring their viewpoints, thoughts and feelings, into the conversation to improve care.
Kelly has worked for NSFT since 2020 and joined the Participation team in May 2022 and works across the Perinatal Services within our Specialist Services Care group.
These include the Perinatal Community Mental Health Team, Lotus Maternal Theraputic Outreach Team, Kingfisher Mother and Baby Unit, 0-4 Parents and Infant Relationship Service (PAIRS) and the MBU Outreach Service.
Gemma joined the Quality Improvement team in November 2021 and works across Norfolk and Suffolk supporting care groups and teams to identify opportunities to involve service users, carers and supporters to be involved and have their voices, experiences and ideas heard in Improvement projects across the Trust.
Kayleigh joined the Participation Team in June 2022 and supports the participation of service users, carers and staff in the Trust’s digital improvement.
Kayleigh’s work has included improvements to the Friends and Family Test (FFT), ensuring there is a suitable mechanism for service users and carers to share their feedback of our services. Most recently, Kayleigh has worked on local digital inclusion initiatives with the Trust to ensure staff who identify our service users and carers who require access to or support with technology can get access to these offers. There are many upcoming opportunities to be involved in within our digital improvement, if you are interested to find out more please get in touch.
