Managing your information

We provide mental health care services to people in Norfolk and Suffolk. Our services cover mental health, learning disabilities, eating disorders and wellbeing.

We are committed to protecting your privacy. We protect any personal information you give us. 

We are registered with the Information Commissioners Officer (ICO) as a Data Controller.

The Privacy Notice below is written in accordance with current data protection legislation, GDPR, DPA 18 and the NHS requirements concerning confidentiality.

We may change our Privacy Notice from time to time, so please check back periodically.

Please find below a link to the Trust wide Privacy Notice

Privacy Notice - Trust Wide - V4 [pdf] 235KB

Information requests

To request information held by the Trust please download the most appropriate form, complete it and ensure you attach any relevant identification or documentation that will assist with your request.

Please return the form and attachments to Email: sar@nsft.nhs.uk or post to the Information Rights Team (address details below)

Information Rights Team

Norfolk and Suffolk NHS Foundation Trust
Information Rights Team
Floor 6, County Hall
Martineau Lane
Norwich
NR1 2DH

Tel: 01603 421333

Email: informationrights@nsft.nhs.uk 

Data Protection Officer

Mr Richard Green
Norfolk and Suffolk NHS Foundation Trust
Information Rights Team
Floor 6, County Hall
Martineau Lane
Norwich
NR1 2DH

Tel: 01603 421578

Email: dataprotectionofficer@nsft.nhs.uk

Information Commissioner's Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 01625 545740

Keeping your data safe and secure

November 2023 British Assessment Bureau. UKAS Management system. ISO 27001 Information Security management 

NSFT has recently achieved a globally recognised standard for our information security management, further demonstrating our commitment to protecting the sensitive information we work with every day.

The standard, ISO/IEC 27001:2022, provides a systematic and structured approach to managing and protecting sensitive information within an organisation. It requires organisations to implement a comprehensive set of policies, procedures, and controls to manage information security risks, and ensure the confidentiality, integrity, and availability of information.

The benefits of achieving the new standard are:  

  • Resilience to cyber-attacks
  • Preparedness for new threats
  • Data integrity, confidentiality and availability
  • Security across all supports
  • Organisation-wide protection 

What is ISO/IEC 27001?

It’s a globally recognised standard for information security management. It was developed in collaboration between the International Organisation for Standardisation, the ISO, and the international Electro Technical Commission, the IEC. The standard is designed to be flexible and can be applied to all sorts of organisations of any size, from small businesses to multinational corporations. It provides a comprehensive framework for organisations to manage and protect their sensitive information, reducing the risk of data breaches, cyber-attacks, and other security incidents. 

Who needs ISO/IEC 27001?

Nowadays, data theft, cybercrime and liability for privacy leaks are risks that all organisations need to factor in. The ISO/IEC 27001 standard enables organisations to establish an information security management system and apply a risk management process that is adapted to their size and needs, and scale it as necessary as these factors evolve. The benefits of this standard have convinced private, public and non-profit organisations to adopt it. 

How will ISO/IEC 27001 benefit NSFT?

Implementing the information security framework specified in the ISO/IEC 27001 standard helps NSFT to:

  • Reduce vulnerability to the growing threat of cyber-attacks
  • Respond to evolving security risks
  • Ensure that assets such as financial statements, intellectual property, and staff and patient data remain undamaged, confidential, and available as needed
  • Provide a centrally managed framework that secures all information in one place
  • Prepare people, processes and technology to face technology-based risks and other threats
  • Secure information in all forms, including paper-based, cloud-based and digital data
  • Save money by increasing efficiency and reducing expenses for ineffective defence technology 

You can find out more about the ISO IEC 27001:2022 standard via this link.

You can view the certificate: NSFT British Assessment Bureau Certificate [pdf] 336KB 

Requests to share personal data

The Trust receives requests to share personal data from other agencies and sources these are actioned by the Information Rights team. Personal data will be shared with the following organisations without the data subjects consent if a lawful reason to share the personal data under GDPR is identified:

  • Health and social care providers
  • Local authorities
  • Commissioners including Integrated Care Boards and Partnerships
  • Safeguarding agencies
  • Police forces and authorities with investigative powers 
  • Organisations with a defined lawful reason (e.g. Department of Work and Pensions)

When sharing personal data with third parties that are not health and social care providers, such as relatives the common law duty of confidentiality must still be met through consent. Where a child is under the age of 13 then consent (under the common law duty of confidentiality) of those with parental responsibility will be sought. These types of requests would include requests from organisations or solicitors who have been given authority in writing to act on behalf of the data subject.

You can view the systems we use here: Data Protection Impact Assessment - November 2024 [pdf] 60KB

 

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