Get help in a crisis

Get urgent help if you are experiencing a mental health crisis

Mental health crisis means different things to different people. 

  • You may be distressed and want to harm yourself, or someone else
  • You may be hearing unpleasant voices, feel that people are watching you or that you are in immediate danger

It could help to tell someone you trust, such as a family member or a friend who can then help you decide what to do. 

If you are supported by one of our services:

Check your care plan, and:

During office hours contact your care coordinator or the duty number for the team that is supporting you. If you don't have their details, visit NSFT’s service finder.

Or call the urgent mental health helpline on 111 and select the mental health option. If you need a carer, friend or family member to call us on your behalf you will need to first provide your consent to the call handler.

If you need urgent help and you are not supported by our services:

Call 111 and select the mental health option to speak to the 24-hour urgent mental health helpline. If you need a carer, friend or family member to call us on your behalf you will need to first provide your consent to the call handler.

Please avoid visiting hospital A&E (Accident and Emergency) departments unless you have a life-threatening emergency. The number above can connect you to crisis services.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

Additional support and resources for your mental health

Mental health crisis support services available across Norfolk and Suffolk include:

  • Steam House Cafes – Unique and safe café-styled spaces with fully trained staff offering holistic support to adults experiencing mental health crisis day and night:
     
    • 102 Hight Street, King’s Lynn, PE30 1BW. Open seven days a week. Contact by email at steamkl@accessct.org or call/text 07388 377827.
    • 140 High Street, Gorleston-On-Sea, Great Yarmouth, NR31 6RB. Open seven days a week. Contact by email at steamgy@accessct.org.uk or call/text 07435 993407
    • Tanner Street, Thetford, IP24 2BQ. Open Monday to Friday. Contact by email at steamTF@accessct.org or call 01842 818362
    • 22 Carr Street, Ipswich IP4 1EJ. Open seven days a week. Contact by email at steamip@accessct.org or call/text 07435 943590
    • The Malthouse, Elseys Yard, Risbygate Street, Bury St Edmunds, IP33 3AA. Open seven days a week. Contact by email at steambse@accessct.org or call/text 07435 944076.
       
  • REST centres – who provide support to anyone, bringing together mental health support, local services and a place where everyone can feel welcome: https://restnorwich.co.uk/
     
  • Talking Therapies – for people in need of support if they feel continually depressed or anxious. Please contact: Wellbeing – 0300 123 1503 (Monday to Friday 8am to 8pm, excluding Bank Holidays) or visit www.wellbeingnands.co.uk
     
  • Mind – Mind offer help whenever you might need it through their information, advice and local services.
    • The Norfolk and Waveney Mind Telephone Support Line is able to support anyone who is 18+ living in Norfolk and Waveney. Access the support line (Criteria for referral: Aged 18+ Must live in the Norfolk and Waveney) area by:
      • Drop into one of their REST community wellbeing hubs, located in Norwich, Great Yarmouth, Aylsham, Thetford and
        King’s Lynn and ask one of their friendly team to refer you.
      • Speak to your GP and ask them to make a professional referral on your behalf.
      • Ask your Community Mental Health Team to make a professional referral on your behalf.
      • Ask your job centre or any professional you are currently working with to make a referral on your behalf.
      • Call 0300 330 5488 option 1 and speak to one of our Resource Operatives who will be able to refer you.
         
  • Rethink – Rethink help anyone directly affected by mental illness along and those caring for people affected by mental illness. Email at info@rethink.org or call 0300 5000 927
     
  • Shout is the free and confidential 24/7 text messaging support service for anyone who is struggling to cope. Text 85258 for support whenever you need it.
     
  • SANEline is a national out of hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental health illness. Open every day of the year between 16:00 and 22:00 – call 0300 304 7000.
     
  • Samaritans – You can talk to Samaritans anytime on 116 123 or visit www.samaritans.org
     
  • Stay Alive app, developed by Grassroots Suicide Prevention, is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. Download the Stay Alive app from your app store.

Links to mental health support and resources for children and young people

  • Childline are available 24 hours a day, 7 days a week on 0800 1111.

Links to mental health support and resources for children and young people in Norfolk

  • JustOneNorfolk  offers a variety of resources and ways to connect with professionals, helping young people talk through their feelings with someone they can trust.

Links to mental health support and resources for children and young people in Suffolk

  • The Emotional Wellbeing Hub is available for those under 25 years old. Telephone 0345 600 2090 or visit the Emotional Wellbeing Gateway
     
  • 4YP Ipswich provide somewhere safe to go, something positive to do and someone trusted to connect with for young people between the ages of 7 and 25. Visit them at 14 Lower Brook Street, Ipswich, IP4 1AP. Contact by email at enquiries@4yp.org.uk or call on 01473 252607.
    ​​​​​​​
  • The Source offers information, advice and sources of support for young people living in Suffolk.

Support resources for when a young person is experiencing a crisis

 

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