Emotional Wellbeing Hub, Suffolk

  • The Emotional Wellbeing Hub provides information, advice, and guidance. This is for people who have concerns about the emotional wellbeing and mental health of a child or young person aged between 0 and 25 years. The service is also available if you are young person needing support. Our team offers a central point of contact for families, professionals, and young people to access mental health services. The service is also available to discuss concerns about the emotional wellbeing of a child or young person in Suffolk.

  • Service Contact: Angela Rooke (Service Manager), Katie Hall (Community Team Manager) and Marcia Barnham (Clinical Nurse Specialist)
  • Address:
    Floor 2,  Endeavour House,  8 Russell Road, Ipswich, IP1 2BX
  • Reception phone number: 0345 600 2090.
  • Service hours: This service is available from 8:00 to 20:00, Monday to Friday.

What this service offers

This service:

· Discusses your concerns/needs with one of our clinical practitioners,

· Offers guidance, information and advice that could support you,

· Signposts you to local support services.

Access this service

Referral to our service is via the Emotional Wellbeing Hub online. Also via the Emotional Wellbeing Gateway or via phone on 03456002090.

How this service support carers including friends and family

The Emotional Wellbeing Hub supports carers by:​

· Discussing your concerns/needs with one of our clinical practitioners,

· Offering guidance, information and advice that could support you,

· Signposting you to local support services.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis. 

Other services and resources for young people in Suffolk

The following services and resources are also available to young people across Suffolk.

NSFT resources

Kooth

Kooth offers free, safe and anonymous online support for people aged between 11 to 25. It provides:

  • Virtual chat sessions with friendly counsellors.
  • One-to-one text-based chats.
  • Peer-to-peer support.
  • Live online moderated forums.
  • A range of self-help materials.
  • Journals and goal trackers to reflect your thoughts.

There are no waiting lists or thresholds, just register on the Kooth website at www.kooth.com for immediate support.

Point-1 Service (Ormiston Families)

Point-1 Service provides support for children and young people in Lowestoft and Waveney, who are experiencing mental health and emotional wellbeing problems, and live in Lowestoft and Waveney.

Contact the service by telephone on 0800 977 4077.

More information is available at www.ormiston.org/what-we-do/mental-health-and-wellbeing/point-1/ and www.justonenorfolk.nhs.uk/mentalhealth 

The Suffolk Wellbeing Service

The Suffolk Wellbeing Service is available for young people age 16 and over and offers a range of support for common emotional wellbeing issues, such as low mood, depression or stress. 

Telephone the team on 0300 123 1503.

More information is available at www.wellbeingnands.co.uk   

ChatHealth

ChatHealth is your school nursing text service.Text a school nurse for confidential help on 07507 333356.

This service is available from Monday to Friday, between 9:00 and 16:30, excluding bank holidays.

More information is available at Home Page - ChatHealth

Moodwise

Moodwise is a website for 16 to 25 year olds that offers advice on topics such as mental health and relationships.

The website address for Moodwise is www.moodwise.co.uk.

Teenage Mental Health

Teenage Mental Health provide advice and support to families with young people who are experiencing difficulties with anxiety, depression, suicidal thoughts, self-harm and other mental health issues. They also run free support groups for under 25s.

More information is available at www.teenagementalhealth.co.uk.

Stay Alive app

The Stay Alive app is a Suicide prevention resource for the UK. The app is full of useful information and tools to help you stay safe in a crisis.

More information is available at https://www.stayalive.app

The Source

The Source provides links to support and information for young people in Suffolk, about the issues that are important to them, including emotional wellbeing support.

Access The Source at www.thesource.me.uk/wellbeing

4YP: Suffolk Young People's Health Project

4YP is a local charity which provides and coordinates services that improve the social, emotional, and physical health and wellbeing of young people in Suffolk, aged between 12 and 25. 

More information is available at www.4yp.org.uk

Suffolk Mind

Suffolk Mind provides resources for adults and children to help them stay well. Anyone who needs support can contact their friendly team by telephoning 0300 111 6000 between Monday and Friday.

More information is available at www.suffolkmind.org.uk

General resources which you could also find helpful

Suicide bereavement support

Victim Support

Victim Support is a suicide bereavement service for people of all ages in Suffolk and North East Essex (with the exception of the Waveney area).

This service is free, providing confidential support for anyone who has been affected by bereavement as a result of suicide.

Contact:

Samaritans’ Step-by-Step

Samaritans’ Step-by-Step service supports organisations working with young people so they can respond effectively following a suspected or attempted suicide of someone within the community.

Find out more at Step by Step | Samaritans

Physical activity and good emotional wellbeing

These resources are useful for encouraging physical activity and good emotional wellbeing:

Other useful contacts

  • Campaign Against Living Miserably (C.A.L.M) - Male suicide prevention charity for men and boys. You can contact their helpline and webchat services which are available from 17:00 to midnight every day. Telephone 0800 58 58 58 or visit www.thecalmzone.net
  • Hopeline UK (Papyrus) - A national charity for young people at risk of suicide or who are worried about a young person. Telephone 0800 068 41 41 or visit www.papyrus-uk.org.
  • Anna Freud – On My Mind website has clear, simple self-help advice to support families and children and young people. Visit www.annafreud.org/on-my-mind

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