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Northgate Ward

  • Northgate Ward is an acute admissions inpatient ward. The ward cares for men and women over the age of 18 in the West Suffolk area.

  • Service Manager Lead: Ward Manager - Harriet Melvin -Bland Modern Matron - Sarah Kingston
  • Address:
    Northgate Ward,  Wedgwood House,  West Suffolk Hospital Site,  Hardwick Lane, Bury St Edmunds, IP33 2QZ
  • Reception phone number: 01284 719782
  • Service hours: This ward is open 24 hours a day, 7 days a week.

What this service offers

Northgate Ward treats adults with the following conditions:

  • Anxiety
  • Bipolar affective disorders
  • Depression
  • Obsessive–Compulsive Disorder (OCD)
  • Personality disorders
  • Post-Traumatic Stress Disorder (PTSD)
  • Psychosis.

We show patients and their carers around Northgate Ward upon arrival. We provide a welcome pack and show patients to their own en-suite room.

We determine the length of stay on Northgate Ward by looking at the individual’s treatment. During this time our team of health professionals work with the individual. This is to assess, plan and check their care and other needs.

Access this service

Southgate Ward is an inpatient service. The Home Treatment, Psychiatric Liaison and Crisis Response teams manage our referrals. Deeming whether an admission is appropriate following an assessment of the individual's needs.

The request for assessment may come from a GP, carers or an Accident and Emergency department.

Visiting and onsite facilities

Our visitor’s car park is available on site at the front of the West Suffolk Hospital. A short walk around hospital will bring you to Wedgwood House. Charges apply, see parking tariffs here.

Southgate Ward hosts a quiet room which is available for use by visitors. The ward also has a room available off the ward for visitors with children.

Children under the age of 16 are not allowed on Southgate Ward. If this is an issue it is advisable to call the ward before visiting.

A vending machine offering snacks and refreshments is available onsite. A café can is also located in the main hospital.

Our ward staff can offer drinks to visitors upon request.

How this service support carers including friends and family

We encourage our patient’s family and carers to form part of their assessment and care plan.

With our patient’s permission we may ask to speak to relatives and carers. This is to receive and provide information, to offer support and to work towards the care of a patient.

Carers are often provided with a 'carers clinic' to help inform and support them.

Urgent help

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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