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    Child and Family Service, East Suffolk

    • The Child and Family service in East Suffolk is a secondary mental health service. The team supports children (0 to 14 years of age) and their families in East Suffolk. This is where the child has a significant drop in their functioning and where there is evidence of a mental health issue.

    • Service Manager Lead: Emma Ellis
    • Service Contact: Telephone 01473 237070
    • Address:
      Bungalow 6,  Walker Close, Ipswich, IP3 8LY
    • Service hours: This service is available from 9am to 5pm, Monday to Friday, excluding bank holidays.

    What this service offers

    Our team obtains information from all professionals involved in the care of the young people. This enables us to offer the best care and interventions. 

     We provide direct and non-direct interventions to ensure tailored packages of care are available to the young person. 

    The East Child and Family team offer a comprehensive assessment. This assessment looks at the holistic needs of the youngster and their family. 

    This service offers the following: 

    • Case management 
    • Family therapy 
    • Medication 
    • Non directive interventions – art therapy 
    • Psychological interventions 
    • Psychometric testing 
    • Psychotherapeutic interventions 
    • Sign posting 
    • Support worker interventions. 

    We also offer workshops and groups when appropriate as part of the young persons care. 

    Our team ensures they review care needs and adjust them as young people embark on their recovery. 

    Access this service

    Referral to the East Child and Family service is via the Emotional Wellbeing Hub online. Referrals are also accepted via the Emotional Wellbeing Gateway or by telephoning 03456002090.  

    GPs or any professional can make this referral but families can also self-refer. 

    Visiting and onsite facilities

    We have limited free parking available at our Walker Close address.  

    We provide full access for those with disabilities, including toilet facilities. 

    There are no refreshments available on site other than a water cooler. 

    How this service support carers including friends and family

    Our team offers support to carers by listening and providing psycho education. 

    Urgent help

    If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

    Call 111 and select the mental health option to speak to our 24 hour mental health crisis line..

    If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

    If anyone is at serious risk of harm, call 999 and ask for the police. 

    For non-life threatening medical situations, call NHS111 on 111.  

    For more information, see Help in a Crisis. 

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