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    Youth East, Suffolk

    • Youth East are a secondary mental health service offering support to 18 to 25-year-olds in Suffolk. This service engages with clients and their families. Our staff conduct specialist assessments and plan packages of care. Young people present to this service with emotional difficulties. These difficulties relate to factors such as family systems, school, peer group, society factors. These issues may go on to impact on their mental health in a more significant way. Sometimes they go on to present symptoms of anxiety and depression. Sometimes young people come to us with more serious mental illness such as Bipolar Disorder or with psychotic symptoms.

    • Service Contact: Kirsty Morgan (Clinical Team Manager) or Emma Ellis (Service Manager)
    • Address:
      Resource Centre,  Walker Close, Ipswich, IP3 8LY Mariner House,  43 Handford Road, Ipswich, IP1 2GA
    • Reception phone number: 01473 341100 option 1
    • Service hours: This service is available from 9:00 to 17:00, Monday to Friday, excluding bank holidays.

    What this service offers

    Our Suffolk Coastal Youth team offers a comprehensive assessment. The assessment looks at the holistic needs of the individual.  We work with youngsters to provide:

    • Anxiety management
    • Assessment of daily living skills and neurological functioning,
    • ‘Back on track’ interventions such as ‘sleep management’ and ‘living with emotions’
    • Behavioural Activation
    • CAT therapy
    • Cognitive behavioural therapy
    • Eye Movement Desensitisation Reprocessing therapy
    • Family therapy
    • Medication
    • Practical support with social care needs, housing and benefits
    • Psychological interventions
    • Psychometric testing
    • Support work for ‘exposure’ work and to meet practical needs
    • Understanding and management of trauma.

    We also offer workshops and groups if required and helpful.

    We get information from all sources involved in the young person's care. This is to aid our assessment and help plan out interventions.

    Our team offers complete care co-ordination; to plan, offer intervention and review.

    We promote recovery and work at all times with values and anti-discriminatory practice.

    Access this service

    Referral to the Suffolk Coastal Youth is via the Emotional Wellbeing Hub online. We also take referrals from the Emotional Wellbeing Gateway or via telephone on 03456 002 090.

    Your GP or any professional can make this referral but you can also self-refer.

    Visiting and onsite facilities

    Limited free parking is available at our Walker Close address.

    Our site provides full access for those with disabilities, including toilet facilities.

    We do not offer refreshments but a water cooler is available for visitors to use.

    How this service support carers including friends and family

    Carers and family and friends can join the assessment process if the young person agrees.

    If they do not agree, we will take this into account and offer a compromise. We need their consent for carer or family input. If risk is a significant factor, we may overrule this.

    Family therapy is a key treatment in our youth pathway. We will make a referral with your agreement to Social Care Services to request they carry out a full carers assessment and consider support such as access to the carers budget for short periods of respite.

    If the young person agrees, we encourage nearest relatives and next of kin to take part in decisions about care. We also invite them to formal reviews.

    Urgent help

    Our duty worker is available to provide help from 9:00 to 17:00. Contact them by calling your team number. We will have given you this on your first contact with our team.

    If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

    Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

    If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

    If anyone is at serious risk of harm, call 999 and ask for the police. 

    For non-life threatening medical situations, call NHS111 on 111.  

    For more information, see Help in a Crisis.

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