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Youth West, Suffolk
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We are a secondary mental health service offering support to 14 to 25-year olds in central Suffolk. This service engages with clients and their families. Our Staff conduct specialist assessments and plan packages of care. Young people present to this service with emotional difficulties. These difficulties relate to factors such as family systems, school, peer group, society factors. These issues may go on to impact on their mental health in a more significant way. Sometimes they go on to present symptoms of anxiety and depression. Sometimes young people come to us with more serious mental illness such as Bipolar Disorder or with psychotic symptoms.
- Service Contact: Chris Hicks
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Address:
Newmarket Hospital, Exning Road, Newmarket, CB8 7JG G Block, Hospital Road, Bury St Edmunds, IP33 3NR
- Reception phone number: North: 01638 558650 South: 01284 733188
- Service hours: This service is available rom 9:00 to 17:00, Monday to Friday, excluding bank holidays.
- What this service offers
- Access this service
- Visiting and onsite facilities
- How this service support carers including friends and family
- Urgent help
What this service offers
Our team offers a comprehensive assessment. The assessment looks at the holistic needs of the individual. We work with youngsters to provide:
- Anxiety management
- Art therapy
- Assessment of daily living skills and neurological functioning
- ‘Back on track’ interventions such as ‘sleep management’ and ‘living with emotions’
- Behaviour activation
- CAT therapy
- Cognitive behavioural therapy
- Eye Movement Desensitisation Reprocessing therapy
- Family therapy
- Medication
- Practical support with social care needs, housing and benefits
- Psychological interventions
- Psychometric testing
- Support work for ‘exposure’ work and to meet practical needs
- Understanding and management of trauma.
We also offer workshops and groups if required and helpful.
We get information from all sources involved in the young person's care. This is to aid our assessment and help plan out interventions.
Our team offers complete care co-ordination; to plan, offer intervention and review.
We promote recovery and work at all times with values and anti-discriminatory practice.
Access this service
Referral to our service is via the Emotional Wellbeing Hub online. We also take referrals from the Emotional Wellbeing Gateway or via telephone on 03456 002 090.
A GP or any professional can make this referral but people can also self-refer.
Visiting and onsite facilities
Limited free parking is available at our Newmarket Hospital address.
Our site provides full access for those with disabilities, including toilet facilities.
We do not offer refreshments but a water cooler is available for visitors to use.
How this service support carers including friends and family
We invite carers and family and friends to join the assessment process. This is particularly important if a child is under 18.
On most occasions the child agrees with this. On the occasions they do not we will take this into account and offer a compromise.
When the young person is over 18, we need their consent for carers or family input. Unless risk is a significant factor. We may then overrule this.
Family therapy is a key treatment in our youth pathway. We have access to carers leads. We can offer full carers assessments and access to the carers budget for short breaks.
We encourage nearest relatives and next of kin to take part in decisions about care. We also invite them to formal reviews.
Urgent help
Our duty worker is available to provide help from 9:00 to 17:00. Contact them by calling your team number. We will have given you this on your first contact with our team.
Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.
If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.
For non-life threatening medical situations, call NHS111 on 111.
For more information, see Help in a Crisis.