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PAIRS (Parent and Infant Relationship Service)

  • PAIRS is a mild to moderate therapeutic service supporting Parents and Infant relationships in Norfolk and Waveney, where an infant is 0 up to their 4th birthday. We work with mothers and fathers to explore the difficulties in the parent infant relationship, supporting to think about the feelings you each have and help you to find ways of communicating together. We will also work with carers and guardians where they are the primary caregiver. We are able to offer time limited therapeutic support for you and your infant, from parenting advice and education through parent-child and parent only interventions including Circle of Security Parenting, video feedback interventions, play based interventions and attachment-based interventions as appropriate to the needs of your relationship.

  • Base: Mary Chapman House, Hotblack Road, NR2 4HN
  • Service Manager Lead: Dr Dite Felekki (Clinical Lead) and Karen Horstead-Sayer (Team Manager)
  • Address:
    Mary Chapman House, Norwich, NR2 4HN
  • Reception phone number: 01603 786781 opt 3 (PAIRS)
  • Service hours: Monday to Friday 9:00 - 17:00

What this service offers

Therapeutic interventions offered are:

  • Psychoeducation
  • Watch, Wait and Wonder (WWW)
  • Individualised Circle of Security (COS)
  • Incredible Years (Baby or Toddler)
  • Brief Child Parent Psychotherapy
  • Child Parent Relationship Therapy
  • Video Interaction Guidance (VIG)
  • Circle of Security Parenting (COSP)

Access this service

Self referral or professional referral through Just One Norfolk website Support for Mild to Moderate Mental Health Needs (justonenorfolk.nhs.uk).

Visiting and onsite facilities

Varied across Norfolk. Please advise if there are accessibility issues.

How this service support carers including friends and family

This service works with mothers, fathers as well as guardians/care givers where they are the childs main carer, to consider the parent and infant relationship.

Urgent help

PAIRS is not an emergency service. 

If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.  

Call 111 and select the mental health option to speak to our 24 hour mental health crisis line.

If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives. 

If anyone is at serious risk of harm, call 999 and ask for the police. 

For non-life threatening medical situations, call NHS111 on 111.  

For more information, see Help in a Crisis.

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