Home Treatment Team (HTT) West leaflet

The content on this page is copied from the Home Treatment Team - West information leaflet. The leaflet is shared with people who use the service.

Location

Wedgwood Unit, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds IP33 2QZ

The role of the Home Treatment Team (HTT) - West

  • Intensive support in your own home. Initially this will consist of a three day assessment to identify your needs and the support / treatment you require. The nature of this support will be discussed with you and the people who support you.
  • An alternative to hospital.

What you can expect from the HTT

  • Understanding of your current mental health issues.
  • Prompt treatment and support, focused on recovery.
  • Referral on to other agencies and mental health services, as agreed with you.
  • Visits tailored to your needs, more than once a day, if required.
  • Carer involvement and support with care plans and signposting to further community support for carers.
  • 7-days-a-week input, including access to 24 hour advice – (see Contact us).
  • Access to admission to a psychiatric ward where risk and presentation indicate Home Treatment is not appropriate, and support upon discharge if needed.
  • Although the same member of staff may not attend every visit, all staff will be familiar with your situation.
  • Review by a doctor when necessary.
  • The HTT does not provide phone support for people not under their current care.

Your welfare

If you have been referred or are under the care of the HTT it is essential that we have an agreed plan, with up to date phone / carer details should we need to contact you.

If we are unable to make contact we may ultimately request assistance from the police, and on occasion (if we are concerned) the police may attempt to access your property.

Complaints, compliments and suggestions

Should you wish to comment on the service received, please contact the Trust on telephone: 01603 421421.

Alternatively, you can contact the Customer Services Team, (Freephone) 0800 585 544, Monday to Friday, 9:00 to 17:00.

Useful contacts and websites

Contact us

Monday to Sunday between 8:00 and 20:00 on telephone 01284 719724 or from 20:00 to 9:00 telephone 0300 123 1334. 

In case of emergency contact your GP. 

Norfolk and Suffolk NHS Foundation Trust values and celebrates the diversity of all the communities we serve. We are fully committed to ensuring that all people have equality of opportunity to access our service, irrespective of their age, gender, ethnicity, race, disability, religion or belief, sexual orientation, marital or civil partnership or social and economic status. If you would like this information in large print, audio, Braille, alternative format or a different language, please contact Customer Services and we will do our best to help.

 

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