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Crisis Resolution and Home Treatment (CRHT) Team – West Suffolk
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Crisis Resolution home treatment team aims to provide rapid assessments of mental health crises and where appropriate, offer intense home treatment as alternative to acute admission.
- Service Manager Lead: Brenda McConnellogue
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Address:
Wedgwood House, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, IP33 2QZ
- Reception hours: 01284 719700
- Service hours: All hours
What this service offers
Our service receives referrals from Primary Health and Social Care and Secondary Mental Health Services for individuals experiencing an acute mental health condition to prevent hospital admission as a least restrictive option. The service offers initial screening and clinical triage to determine your presenting needs and what and who may be helpful to support.
Our Crisis Resolution Home Treatment Team in West Suffolk offers people who use the service the following:
- Understanding of their current mental health issues
- Prompt treatment and support focused on recovery
- Referral on to other agencies and mental health services
- Visits tailored to their needs, more than once a day if required
- Carer involvement and support with care plans. This includes signposting to further community support for carers
- Access to a psychiatric inpatient ward where home treatment is not appropriate. We provide support upon discharge from the ward if needed
In addition, we help support people who may be an inpatient in hospital. Our aim will be to help you return home as soon as possible, as longer stays in hospital can make it harder to return to everyday life at home. We also provide follow up for those who’ve been discharged from hospital in the absence of a community mental health team.
How this service support carers including friends and family
While an individual is under our service, family/carer support can be provided with more education around the individual’s illness and information on how family and friends can be supportive.
Urgent help
If you are a service user and are in crisis and need support urgently you can contact your service on the number which will have been provided.
Call 0808 196 3494 to speak to our 24-hour mental health crisis line called First Response.
If you are with someone who has attempted suicide, call 999 and stay with them until the ambulance arrives.
If anyone is at serious risk of harm, call 999 and ask for the police.
For non-life threatening medical situations, call NHS111 on 111.
For more information, see Help in a Crisis.