An innovative new approach which is ensuring that service users are
fully involved in helping to shape the care delivered by Norfolk and Suffolk
NHS Foundation Trust (NSFT) came under the spotlight during a celebration event
in Bury St Edmunds.
The day-long conference, which took place at the Athenaeum on Thursday, 27 June, focused on
Experience Based Co-Design (EBCD), which enables staff and service users to
work in equal partnership to jointly develop improvements.
It has been used by NSFT for the first time during a pilot project looking at
reducing restrictive interventions on Northgate and Southgate Wards at Wedgwood
House in Bury St Edmunds.
The project saw 12 patients and 12 staff interviewed about their experiences,
feelings and emotions of restrictive interventions by using storytelling to
identify key themes and opportunities for improvement. They are now working on
four priorities as result, and spoke about the progress they have made so far. They are:
• Create a sensory room on the wards to
provide a safe space where patients can self-manage when they are experiencing
overwhelming and distressing emotions.
• Provide access to dogs/pets and co-produce a virtual tour of
the ward so that patients and their families can get a sense of what the ward
looks like before admission, helping manage any anxieties they may have.
• Provide welcoming yellow brick road information boards
which include colourful and accessible information relevant to recovery, an
individual’s time at Wedgwood House and life beyond illness.
• Arrange a reunion group where former
patients and staff can share their experiences and any other ideas for change.
Tracey Holland, Professional Lead for Reducing Restrictive Interventions with
NSFT, said: “We are really pleased with how successful this innovative project
has been so far and are delighted to be given the chance to share our work with
“This is the first time we’ve used the EBCD methodology at NSFT. Feedback from
everyone who took part has been brilliant. Service users feel like they are on
a level playing field with staff and have an equal voice, and have seen the
project as a genuine opportunity to work together to improve services.
“The whole initiative has been so positive. We hope it will continue to have an
impact in the future by further improving our safety culture on the wards and
our approach to reducing restrictive interventions.”
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