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What is the recruitment process?

What is the recruitment process?

If you would like to apply for a role, you will need to complete an application form. If your application is appropriate, we will invite you for an informal interview. The next stage after the interview is to complete recruitment checks (DBS, references and occupational health, where relevant). The final stage is to attend Volunteer Specific Induction Training. All of these checks need to be completed before you start as a volunteer.

How long does the application process take?

It varies, depending on various factors such as how quickly checks can be made and the volume of applications. On average, it takes 6-12 weeks.

What will the interview involve?

We aim to make the interview as relaxed and informal as possible. It is a chance for us to get to know you better and to assess your suitability for voluntary work. Equally, it is a chance for you to learn more about volunteering and the Trust to help you decide whether volunteering is right for you. The interview will involve a chat and we will ask some questions. You will have an opportunity to ask questions too. Interviews take place in Trust buildings as close as possible to where you live.

What sorts of roles are available for volunteers at NSFT?

We have a variety of roles, including spiritual support volunteers, dementia support volunteers, meeters and greeters, gardeners and Pets As Therapy (PAT) volunteers.  Other roles are being developed regularly and this website will be updated once they are available.

Are opportunities available for volunteers all over Norfolk and Suffolk or do they exist only in your bigger centres, such as Hellesdon Hospital in Norwich and the Woodlands unit in Ipswich?

We have volunteers in many parts of our Trust, including with teams and groups in the community.  

Are there opportunities to work as a volunteer outside normal office hours, such as evenings and at weekends?

The Trust provides services outside standard working hours, so there may be limited opportunities to volunteer outside Monday – Friday, 9am – 5pm.

Do volunteers have to work a minimum amount of time, e.g. one morning a month, or can they volunteer as and when they want?

The majority of volunteer roles require a regular commitment, usually 2-4 hours once a week but it can be more, depending on the role.

​What sort of induction does the Trust give its volunteers? What does it involve and how long does it last? Have I got to do the induction – why can't I just get stuck in? Are induction sessions available outside normal office hours for people who work full-time?

The induction we provide for volunteers gives an introduction to the Trust so you can better understand the organisation you will be volunteering for. It also includes an overview on policies such as safeguarding and confidentiality, as well as topics specific to volunteering, including how to claim for expenses.

The induction is usually delivered in groups but it can be given on a one-to-one basis if there are no sessions scheduled near to where you live in the near future. It can take place at times which are convenient for our volunteers and will usually be held in a Trust building in your local area. The induction takes four hours and you will be reimbursed travel costs.

Do you pay any expenses? For example, if I have to pay to park, will NSFT reimburse the cost?

Unfortunately, we are not able to reimburse travel expenses for attending an interview, so we will try to interview you in your local area in order to minimise how far you have to travel. When you become a registered volunteer, you can reclaim travel expenses to and from your place of volunteering, including parking charges.

​​I've got a query about being a volunteer at NSFT. Who can I ask for help?

If you have a question about volunteering at NSFT, please contact Sarah Briggs, Voluntary Services Co-ordinator, on 01603 421695 or email

I'm enthusiastic and excited about supporting NSFT as a volunteer. What have I got to do now?

Contact Sarah Briggs, Voluntary Services Co-ordinator, to discuss it further on 01603 421695 or email

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