Skip Ribbon Commands
Skip to main content
We use cookies to ensure you get the best experience on our website. For more information, read our Terms and Conditions.
Help in a crisis
Service user and carer involvement

At the Trust, we aim to involve service users and carers in how we change, influence and develop our services.

We are committed to ensuring that service users and carers are involved in a real and meaningful way. We recognise the value and expertise service users and carers can bring to the Trust.

We strengthen this contribution through recognition and the spread of service user and carer involvement at a more local level throughout Norfolk and Suffolk. Our ambition is to work in cooperation together, putting the views, needs, aspirations, experiences and knowledge of service users and carers at the heart of what we do.

This section of our website contains information about how service users and carers can get involved in helping us to monitor, evaluate and improve the Trust's services.

Service users and carers can be involved in accordance with our strategy document "Improving servic​es together​" through joining and attending the following meetings and groups:


Join mailing list to receive ne​ws about involvement opportunities

Do you have an interest in mental health and our services in Norfolk and Suffolk? Would you like to hear about what we are doing to make our services better? About opportunities to have your say and share your ideas about how we can improve?

If so, please join our mailing list b​y completing the Mailing List Registration form​


​Service User and Carer Trust Partnership 

This is a membership-only group where representatives from locality and engagement groups throughout Norfolk and Suffolk discuss issues around service provision. This meeting takes place every other month and is chaired by Gary Page, Chair of the Trust.

Locality and engagement forums and groups - Suffolk:

  • East Suffolk: Consultation and Development Group - East (CAD Group East)

    (Formerly the East Suffolk Service User and Carer Scrutiny Group)

    An opportunity to consult with local staff with all areas represented.
    Meetings are open to service users and carers and also attended by some of our 3rd sector partners, including VASP, voice ability, MIND as well as invited speakers.
    Service users and carers have the opportunity to be involved in developing of Trust services and to engage in the wider community.

    Please contact the Co-Chairs of East Scrutiny Group:

Jayne Davey -

Peter Devlin -

CAD meeting schedule 2017:

Last Thursday of each month : 10.30 to 12.30 at Co Op Education Centre, Owen Meeting Room, Ipswich.

In West Suffolk there is SCIP, West Suffolk Locality Hub.The dates are: 

Third Wednesday each month, 12.0 to 2.0 at F Block, Hospital, Bury St Edmunds


Co Op Education Centre address:
11 Fore Street, Ipswich, Suffolk IP4 1JW
Tel: 01473 280316
Parking for 50 vehicles is available at the rear of the building off
Waterworks Road (SatNav location IP4 1JG)


  • West Suffolk: Suffolk Continual Improvement Partnership (SCIP)

    SCIP is a monthly meeting where Service Users, Carers and NSFT representatives meet to discuss the services delivered in the local area. It’s an opportunity to hear the news from the range of services that are delivered in the West Suffolk Locality. Meetings are open to Service Users, Carers and other Voluntary/Third Sector Groups. The meeting is chaired by Service Users and Carers and whilst there is a standardised agenda there are also invited speakers to hear from.

    SCIP feeds directly into the Locality HUB which reviews the Trust performance against the locality delivery on: Triangle of care, Greenlight Project, , Putting People First, Clinical Strategy, Diversity and Inclusion, IMROC and Children and Young People. This is in line with the Trust’s ‘Improving Services Together’ -Involvement and Engagement Strategy – 2015-2017.

    All Meetings take place 12-2pm in the Dining Room, F Block, Bury South IDT, Hospital Road, Bury St Edmunds, IP33 3NR

    Dates for Future Meetings for 2017 are:

  • 15 March
  • 19 April
  • 17 May
  • 21 June
  • 19 July
  • 16 August
  • 20 September    
  • 18 October
  • 15 November
  • 20 December        


As before, they are 12:00-14:00 on the third Wednesday of the month in F Block dining room.

For more information please contact Kris Panvalkar, Modern Matron, West Suffolk –

Locality and engagement forums and groups - Norfolk and Waveney

  • Gt Yarmouth and Waveney

    Hope for Change
    Great Yarmouth & Waveney Service user and carer Locality forum
    Held on the second Tuesday of the month from 1pm to 3pm Poppies Lounge Carlton Court, Lowestoft
    This forum is open to people who have used, or are using our services in the Great Yarmouth and Waveney area and their carers, families and friends
    To find out more contact;
    Sharon Picken 07770543467
    Lesley Drew
    Catherine Phillips 07766317972   
    Howard Tidman 07557290169 or

    Waveney Learning Disability Service User and Carer Forum
    The Hub,  
    Rotterdam Road, 
    NR32 2EZ​ 
    Forum runs from 2 ​- 4pm  on second Tuesday of the month
    Contact (07774016031)


  • Central Locality

    We are currently reviewing and developing  our forums in central Norfolk - if you would like information on involvement actives in the central Norfolk area, please contact Sharon Picken - (07770543467).

  • West Norfolk.

    Moving Forward service user and carer group
    Meets on the first Weds of the month from 5.30pm – 7pm at Chatterton House, Goodwins Rd, King's Lynn PE30 5PD
    Contact Steve on 07904 554819 or Francesca Hankins -

  • Secure Services

    Secure Services Forum.
    First Thursday of each month, 11.30am-1.30pm.
    The Norvic Clinic.
    Contact Helen Lawrence -


Locality and engagement forums and groups - Suffolk

  • Suffolk Learning Disability Service User and Carer Forum

    Red Gables
    Resource Centre,        
    Ipswich Road       
    NR33 1UG
    Forum runs from 2pm -3:30pm  on third Thursday of the month
    Telephone: 07774016031


Dementia Focus Group Carers Forum
These forums are organised by Howard Tidman.

Carers Groups
For those caring for people with mental health problems:

All welcome, every Monday, 7pm to 9pm.
Yarmouth Acute Services Centre.
Contact Howard Tidman or Tracy Thomson
Call 01493 337748 or 07557290169

Family & Friends Support Group
Activities Room, Harnser House, Hellesdon Hospital
Every Wednesday 7pm to 8.30pm
For more information contact Tiff on 01603 421370 or

All welcome, every Tuesday, 7pm to 9pm.
Waveney Acute Services Centre.
Contact Howard Tidman or Mandy Halliday
Call 01493 337748 or 01502 527987


Involvement Partners

Equal Lives.jpgEqual Lives is the largest Disabled People’s User Led Organisation (DPULO) in the country.

They were established in 1996, with the aim of uniting people of all ages who face disabling barriers and changing things for the better. Equal Lives work primarily in Norfolk, and are governed exclusively by disabled people; the majority of their staff are disabled. 

They have 50 member groups and 840 individual members, and gave support to over 13,000 individuals last year, offering information and advice on a wide range of subjects including:

•    Welfare benefits and how to challenge decisions
•    Personal Budgets
•    How to make a complaint
•    Mental health, and how to access support
•    Managing finances
•    Accessing peer support

Equal Lives also offers advocacy support, where people need this to make sure that they have a voice and that this is listened to.
They provide the support disabled people, including those with mental health issues, tell them that they need to live independent, fulfilling lives and aspire to remove disabling barriers. Their focus is always to assert human rights, dignity and equality.


Making it real Norfolk Logo.jpgMaking it Real wants services to be designed and developed by the people who use them. In the face of unprecedented cuts to social care, Making it Real provides a way to respond to these by working in co-production with Norfolk Adult Social Care to develop care services. Co-production means that everyone works together from the start.


To get in touch with the service user and carer involvement team, please contact:

Sharon Picken – Adult Participation Lead - Norfolk
Email: Tel: 07770 543467

Lesley Drew – Adult Participation Lead - Suffolk
Email: Tel: 07852 769198

Ginnie Beacham-Hulvej – Youth Participation Lead - Norfolk and Suffolk ​