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Service user and carer involvement

At the Trust, we aim to involve service users and carers in how we change, influence and develop our services.

We are committed to ensuring that service users and carers are involved in a real and meaningful way. We recognise the value and expertise service users and carers can bring to the Trust.

We strengthen this contribution through recognition and the spread of service user and carer involvement at a more local level throughout Norfolk and Suffolk. Our ambition is to work together to ensure that we can co-produce and improve the quality of our service ​​by putting the views, needs, aspirations, experiences and knowledge of service users and carers at the heart of what we do.

This section of our website contains information about how service users and carers can get involved in helping us to monitor, evaluate and improve the Trust's services.​

Service users and carers can be involved in accordance with our strategy document "Improving servic​es together​" through joining the mailing list and attending the following meetings and groups:

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Join our mailing list for ne​ws about involvement opportunities

Do you have an interest in mental health and our services in Norfolk and Suffolk? Would you like to hear about what we are doing to make our services better? About opportunities to have your say and share your ideas about how we can improve?

If so, please join our mailing list b​y completing the Mailing List Registration form​

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Service User and Carer Trust Partnership 

This is a membership-only group where representatives from locality and engagement groups are able to cascade their issues and report good practice throughout Norfolk and Suffolk. The Service User and Carer Trust Partnership is responsible for reporting back to the locality and engagement groups. This meeting takes place every other month and is chaired by Gary Page, Chair of the Trust. 


Locality and engagement forums and groups - Suffolk:

​These groups offer an opportunity to consult with local staff, with all areas represented.

Meetings are open to service users and carers and attended by some of our third-sector partners, including Suffolk VASP (Voluntary and Statutory Partnership), VoiceA​bility, Mind as well as invited speakers.

Service users and carers have the opportunity to be involved in developing of Trust services and to engage in the wider community. 

East Suffolk Locality Hub: Consultation and Development Group - East (CAD Group East)

Meetings are on the third Thursday of each month from 10.30am to 12.30pm at the Co Op Education Centre, 11 Fore Street, Ipswich IP4 1JW. Tel: 01473 280316

Parking for 50 vehicles is available at the rear of the building off Waterworks Road (SatNav location IP4 1JG)

To find out more, please contact:

Heather Meek at heather.meek@nsft.nhs.uk or

Jayne Stevens at Jayne@SuffolkUserForum.co.uk

West Suffolk Locality Hub: Suffolk Continual Improvement Partnership (SCIP)

Meetings take place on the third Wednesday of each month from 12pm to 2pm in The Dining Room, F Block, Bury South IDT, Hospital Road, Bury St Edmunds IP33 3NR

To find out more, please contact:

Jacqui Fairley at Jacqui.fairley@nsft.nhs.uk or

Janet Catton at j.catton@juliansupport.org


Locality and engagement forums and groups - Norfolk and Waveney

Central Norfolk Locality Hub 

Meetings are open to service users and carers who are feeding back about their specific groups and initiatives and also attended by some of our third-sector partners, including our carer organisations. 

Service users and carers have the opportunity to be involved in developing Trust services and to engage in the wider community.

Meetings take place on the first Wednesday of each month from 1pm to 3pm at the Committee Room, Hellesdon Hospital, Drayton High Road, Hellesdon NR6 5BE.

Central, North and South Norfolk Locality Forum 

Meeting postponed until further notice.

This forum is open to people who have used, or are using, our services in the Central, North and South area of Norfolk and their carers, families and friends.

Meetings are held on the third Tuesday of each month from 2pm to 4pm at The Rivers meeting room (Rivers café), Hellesdon Hospital, Drayton High Road, Hellesdon NR6 5BE

To find out more, please contact Sharon Picken or Pip Everett on 01603 421 421. 

 

Locality and engagement forums and groups – Great Yarmouth and Waveney 

Great Yarmouth and Waveney Locality Hub

Meetings are open to service users and carers who are feeding back about their specific groups and initiatives and attended by some of our third-sector partners, including our carer organisations. 

Service users and carers have the opportunity to be involved in developing Trust services and to engage in the wider community.

Meetings take place on the third Friday of each month from 2pm to 4pm ​at Poppies Lounge, Carlton Court, St peter's Road, Carlton Colville, Lowestoft NR33 8AG.

To find out more, please contact: 

Catherine Phillips on 07766 317972 or at catherine.phillips@nsft.nhs.uk or 

Amanda Green on 01502 532100 or at amanda.green@nsft.nhs.uk

Great Yarmouth 

Hope for Change Locality Forum – Great Yarmouth

This forum is open to people who have used, or are using, our services in the Great Yarmouth area and their carers, families and friends.

Meetings are held on the second Monday of each month from 1pm to 3pm at The Board Room, Northgate Hospital, Great Yarmouth NR30 1BU. 

To find out more, please contact Alice Yong at alice.yong@nsft.nhs.uk 

Waveney 

Hope for Change Locality Forum  - Waveney 

This forum is open to people who have used, or are using, our services in the Waveney area and their carers, families and friends.

Meetings are held on the second Tuesday of each month from 1pm to 3pm at Poppies Lounge, Carlton Court, St Peter's Road, Carlton Colville NR33 8AG

To find out more, please contact Amanda Green at amanda.green@nsft.nhs.uk 

Waveney Learning Disability Service User and Carer Forum

This forum runs from 2pm to 4pm on the second Tuesday of each month at The Hub, Rotterdam Road, Lowestoft, Suffolk NR32 2EZ.

To find out more, please contact Sue Medley on 07979 770 553 or at sue.medley@nsft.nhs.uk

LGBT – Learning Disabilities Drop-in 

Information to follow. 


West Norfolk

Moving Forward Locality Hub

Meetings are open to service users and carers who are feeding back about their specific groups and initiatives and attended by some of our third-sector partners, including our carer organisations. 

Service users and carers have the opportunity to be involved in developing Trust services and to engage in the wider community.

Meetings are held on the first Wednesday of each month from 5.30pm to 7pm  at Chatterton House, Goodwins Road, King's Lynn PE30 5PD.

To find out more, please contact Francesca Hankins at francesca.hankins@nsft.nhs.uk or Steve Clark on 07904 554819.


Secure Services

Secure Services Forum 

This forum is open to patients and staff at the Norvic Clinic. 

Meetings are on the first Thursday of each month from 1pm to 3pm at the Norvic Clinic.

To find out more, please contact James Hanney at james.hanney@nsft.nhs.uk


​Carers Groups

For those caring for people with mental health problems.

​​​Great Yarmouth

All welcome, every Monday, from 7pm to 9pm. 

Yarmouth Acute Services Centre.

Contact Howard Tidman or Tracy Thomson on 01493 337748 or 07557 290169.

Waveney 

All welcome, every Tuesday, from 7pm to 9pm and drop-ins.

Waveney Acute Services Centre.

Contact Howard Tidman on 01493 337748. 

Norfolk Central 

Family and Friends Support Group.

Activities Room, Harnser House, Hellesdon Hospital.

Every Tuesday from 7pm to 8.30pm

Contact Tiff or Claire on 01603 421370 or tiffany.cecchini@nsft.nhs.uk

Involvement Partners

Equal Lives

Equal Lives.jpgEqual Lives is the largest Disabled People’s User Led Organisation (DPULO) in the country.

They were established in 1996, with the aim of uniting people of all ages who face disabling barriers and changing things for the better. Equal Lives work primarily in Norfolk, and are governed exclusively by disabled people; the majority of their staff are disabled. 

They have numerous member groups and hundreds of individual members, and offer information and advice on a wide range of subjects, including:

•    Welfare benefits and how to challenge decisions
•    Personal budgets
•    How to make a complaint
•    Mental health, and how to access support
•    Managing finances
•    Accessing peer support

Equal Lives also offers advocacy support, where people need this to make sure that they have a voice and that this is listened to. 

Making it Real

Making it real Norfolk Logo.jpgMaking it Real wants services to be designed and developed by the people who use them. In the face of unprecedented cuts to social care, Making it Real provides a way to respond to these by working in co-production with Norfolk Adult Social Care to develop care services. Co-production means that everyone works together from the start.

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To get in touch with the service user and carer involvement team, please contact:

Sharon Picken – Adult Participation Lead - Norfolk​
Email: sharon.picken@nsft.nhs.uk Tel: 07770 543467

Lesley Drew – Adult Participation Lead - Suffolk
Email: lesley.drew@nsft.nhs.uk Tel: 07852 769198

Ginnie Beacham-Hulvej – Youth Participation Lead - Norfolk and Suffolk ​
Email: ginnie.beacham-hulvej@nsft.nhs.uk

Or email involvement.team@nsft.nhs.uk, write to Involvement Team, Top Floor, Admin Block, Hellesdon Hospital, Drayton High Road, Norwich NR6 5BE or call 01603 421414.​