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Service user and carer involvement

At the Trust, we aim to involve service users and carers in how we change, influence and develop our services.

We are committed to ensuring that service users and carers are involved in a real and meaningful way. We recognise the value and expertise service users and carers can bring to the Trust.

We strengthen this contribution through recognition and the spread of service user and carer involvement at a more local level throughout Norfolk and Suffolk. Our ambition is to work in cooperation together, putting the views, needs, aspirations, experiences and knowledge of service users and carers at the heart of what we do.

This section of our website contains information about how service users and carers can get involved in helping us to monitor, evaluate and improve the Trust's services.

Service users and carers can be involved in accordance with our strategy document "Improving servic​es together​" through joining and attending the following meetings and groups:

Service User and Carer Trust Partnership 

This is a membership-only group where representatives from locality and engagement groups throughout Norfolk and Suffolk discuss issues around service provision. This meeting takes place every other month and is chaired by Gary Page, Chair of the Trust.

Locality and engagement forums and groups - Suffolk:

  • East Suffolk: Consultation and Development Group - East (CAD Group East)

    (Formerly the East Suffolk Service User and Carer Scrutiny Group)

    An opportunity to consult with local staff with all areas represented.
    Meetings are open to service users and carers and also attended by some of our 3rd sector partners, including VASP, voice ability, MIND as well as invited speakers.
    Service users and carers have the opportunity to be involved in developing of Trust services and to engage in the wider community.

    Please contact the Co-Chairs of East Scrutiny Group:

Jayne Davey -

Peter Devlin -

CAD meeting schedule 2016:

Date Meeting Venue Meeting Time
28.01.16 Co Op Education Centre – Owen Room 10.30 – 12.30
25.02.16 Co Op Education Centre – Owen Room 10.30 - 12.30
31.03.16 Co Op Education Centre – Owen Room 10.30 – 12.30
28.04.16 Co Op Education Centre – Owen Room 10.30 – 12.30
26.05.16 Co Op Education Centre – Owen Room 10.30 – 12.30
30.06.16 Co Op Education Centre – Owen Room 10.30 – 12.30
28.07.16 Co Op Education Centre – Owen Room 10.30 – 12.30
25.08.16 Co Op Education Centre – Owen Room 10.30 – 12.30
29.09.16 Co Op Education Centre – Owen Room 10.30 – 12.30
27.10.16 Co Op Education Centre – Owen Room 10.30 – 12.30
24.11.16 Co Op Education Centre – Owen Room 10.30 – 12.30
22.12.16 Co Op Education Centre – Owen Room 10.30 – 12.30


Co Op Education Centre address:
11 Fore Street, Ipswich, Suffolk IP4 1JW
Tel: 01473 280316
Parking for 50 vehicles is available at the rear of the building off
Waterworks Road (SatNav location IP4 1JG)


  • West Suffolk: Suffolk Continual Improvement Partnership (SCIP)

    SCIP is a monthly meeting where Service Users, Carers and NSFT representatives meet to discuss the services delivered in the local area. It’s an opportunity to hear the news from the range of services that are delivered in the West Suffolk Locality. Meetings are open to Service Users, Carers and other Voluntary/Third Sector Groups. The meeting is chaired by Service Users and Carers and whilst there is a standardised agenda there are also invited speakers to hear from.

    SCIP feeds directly into the Locality HUB which reviews the Trust performance against the locality delivery on: Triangle of care, Greenlight Project, , Putting People First, Clinical Strategy, Diversity and Inclusion, IMROC and Children and Young People. This is in line with the Trust’s ‘Improving Services Together’ -Involvement and Engagement Strategy – 2015-2017.

    All Meetings take place 12-2pm in the Dining Room, F Block, Bury South IDT, Hospital Road, Bury St Edmunds, IP33 3NR

    Dates for Future Meetings for 2016 are:

  • 18th May

  • 15th June

  • 13th July

  • 17th August

  • 14th September

  • 19th October

  • 16th November

  • 14th December

For more information please contact Kris Panvalkar, Modern Matron, West Suffolk –

Locality and engagement forums and groups - Norfolk and Waveney

  • Gt Yarmouth and Waveney

    Eastern Wellbeing Service User Forum.
    Alternating between third Tuesday of each month, 4-5:45pm
    and the third Thursday, 5:45-7:30pm.
    Held at the Oaktree Centre, Northgate Hospital.

    Waveney Learning Disability Service User and Carer Forum

    Boston Lodge
    Boston Road,
    NR33 1UG
    Forum runs from 3pm -5pm  on second Tuesday of the month
    Telephone: 07774016031



  • Central Locality

    North Service User and Carer Forum.
    Second Wednesday each month, 1-3pm at Jubilee Rooms, Aylsham.
    Contact Sharon Picken –

    City South Service User and Carer Forum.
    First Wednesday each month, 3-5pm at the Open, 20 Bank Plain, Norwich NR2 4SF
    Contact Sharon Picken –

    The ImROC/Recovery Forum
    Please note that this forum is not running until further notice.

    Dementia Focus Group.

    Third Tuesday each month, 10am-12noon.
    Julian Hospital, Day Services.
    Contact Chris Hardwell.

  • West Norfolk.

    West Wellbeing.
    First Tuesday each month, 5:30-7pm.
    Wellbeing Service, Fermoy Unit, Kings Lynn.
    Contact Sharon Picken –

  • Secure Services

    Secure Services Forum.
    First Thursday of each month, 5-7pm.
    The Norvic Clinic.
    Contact Jon Clitheroe.


Locality and engagement forums and groups - Suffolk

  • Suffolk Learning Disability Service User and Carer Forum

    Red Gables
    Resource Centre,        
    Ipswich Road       
    NR33 1UG
    Forum runs from 2pm -3:30pm  on third Thursday of the month
    Telephone: 07774016031


Dementia Focus Group Carers Forum
These forums are organised by Howard Tidman.

Carers Groups
For those caring for people with mental health problems:

All welcome, every Monday, 7pm to 9pm.
Yarmouth Acute Services Centre.
Contact Howard Tidman or Tracy Thomson
Call 01493 337748 or 07557290169

All welcome, every Wednesday, 7pm to 9pm.
Board Room, Hellesdon Hospital, Norwich.
Contact Howard Tidman or Tiffany Cecchini
Call 01603 421370 or 01493 337748

All welcome, every Tuesday, 7pm to 9pm.
Waveney Acute Services Centre.
Contact Howard Tidman or Mandy Halliday
Call 01493 337748 or 01502 527987

Involvement Partners

Equal Lives.jpgEqual Lives is the largest Disabled People’s User Led Organisation (DPULO) in the country.

They were established in 1996, with the aim of uniting people of all ages who face disabling barriers and changing things for the better. Equal Lives work primarily in Norfolk, and are governed exclusively by disabled people; the majority of their staff are disabled. 

They have 50 member groups and 840 individual members, and gave support to over 13,000 individuals last year, offering information and advice on a wide range of subjects including:

•    Welfare benefits and how to challenge decisions
•    Personal Budgets
•    How to make a complaint
•    Mental health, and how to access support
•    Managing finances
•    Accessing peer support

Equal Lives also offers advocacy support, where people need this to make sure that they have a voice and that this is listened to.
They provide the support disabled people, including those with mental health issues, tell them that they need to live independent, fulfilling lives and aspire to remove disabling barriers. Their focus is always to assert human rights, dignity and equality.

Making it real Norfolk Logo.jpgMaking it Real wants services to be designed and developed by the people who use them. In the face of unprecedented cuts to social care, Making it Real provides a way to respond to these by working in co-production with Norfolk Adult Social Care to develop care services. Co-production means that everyone works together from the start.


To get in touch with the service user and carer involvement team, please contact:

Sharon Picken – Service User and Carer Involvement lead
Email: Tel: 01603 421225