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Help in a crisis
Patient Advice and Liaison Service (PALS)

At PALS we're here to help when you need advice, have concerns or are not sure who to turn to for help. As a service user, relative or carer you may sometimes need advice, support or information. This is where PALS can help. Our staff provide confidential advice, information and support, helping to answer any questions you may have about our services or any mental health matters. We can also let you know which other services might be helpful to you.  

At PALS we:

  • Offer a confidential service

  • Advise and support service users, families and other carers

  • Help sort out problems on behalf of the caller

  • Give out information about the NHS and other services

  • Provide information and leaflets on a wide range of topics related to mental health

  • Attend events to promote mental health information in the community

Our staff act independently when dealing with service user and carer concerns. Where necessary we will seek the individual's consent if we need to liaise with Trust staff or other organisations. Our staff also put service users in contact with mental health advocacy services to ensure that they receive appropriate support when needed. We provide leaflets and other health information at various hospital sites. 

Resource rooms
We have PALS resource rooms located at:

  • Carlton Court, near Lowestoft

  • Northgate Hospital, Great Yarmouth

  • Julian Hospital, Norwich
     
  • Kingfisher House, Hellesdon Hospital, Norwich

  • Fermoy Unit, Queen Elizabeth Hospital, King's Lynn

Resource rooms are also being developed at Ipswich and Bury St Edmunds.

PALS resource rooms have computers available for those who wish to access the internet. We have a strict policy in place to safeguard against inappropriate use. We deal with enquiries by email, telephone, and also in person by prior appointment.

How to contact us

Email:
pals@nsft.nhs.uk 

Phone:
PALS Office: 01603 421191 or BT Freephone: 0800 279 7257.
Calls from mobiles and other providers may be charged.
Open 9am to 5pm Monday to Friday. Outside these hours you can leave a message on our PALS voicemail which we aim to respond to the next working day.

Postal address:
PALS Office
Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE

Requesting leaflets
Leaflets providing information on mental health, support services for service users and carers and information about the Norfolk and Suffolk Foundation Trust's services are available from PALS on request. Please contact PALS on 01603 421191 or email requests to pals@nsft.nhs.uk

INTRAN translation services
The Trust uses INTRAN translation services. If you are unsure how to contact INTRAN for translation services, or require a Trust leaflet to be translated into another language, please contact PALS for further information and guidance.

You can also visit www.intran.org to find out more.