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Our values

New values aim to work together for better mental health

Our Trust (NSFT) has launched its new values and behaviours framework, designed to ensure that service users and carers have the best possible experience when accessing mental health care. The project has seen more than 1,300 of our service users, carers and staff work together to create values which set out our Trust's ambition to always be 'Working together for better mental health'.

Michael Scott, NSFT Chief Executive, said:

"Our values reflect what all of us believe will make the most positive difference to the care we offer to others and to the way we work with one another within our Trust. They describe how we aim to behave with people every day, and how we will successfully develop our Trust, our people, and how we will continue to improve the quality of everything we do."

The values include pledges to involve people and share information and knowledge, be professional and effective and be proactive by looking for solutions when faced with problems. They also outline the importance of open, two-way communication and valuing everyone's unique experience, skills and contributions.

The values have been developed following a series of listening sessions, which gave staff the chance to talk openly about their working lives, including the aspects they enjoy and areas which could be improved.

Six separate events were held across Norfolk, Suffolk and Waveney to give service users and carers the opportunity to share their experiences of receiving care. People were also given the opportunity to feedback their views via an online survey before the values were refined in working groups of staff, services users and carers, to make them simple, clear and achievable.

They will now be used as a standard of everyday business within our Trust, to relate to everything from how we recruit, how we appraise our staff and help them to develop, how we measure the quality of our services and design and develop new ones, and even how we create organisational strategies.

Michael Scott added:

"We have listened carefully what people told us. The values reflect the things they said made the biggest difference to their experiences – whether they are accessing the care we provide or working for NSFT.

These new values have been developed as part of our drive for continuous improvement, and we will expect everyone working for our Trust to demonstrate them. That way, they will become firmly embedded in our day-to-day work across our Trust to ensure everyone receives the care and treatment which they deserve."

The values were launched at our annual general meeting on 8 October, 2015.  

The full values and behaviours are:


If you would like to find out more about the project to deliver these values you can read more here.