Help us to help you leaflet
How to complain EasyRead version
Complaints Procedure V3 2014
As a Trust we believe by listening and learning from your experiences we can make our services better for everyone who uses them. We welcome all feedback, especially from people who use our services and their families and carers, as you are the best people to comment on your care and treatment.
Our Trust Chief Executive and Boards take personal responsibility for complaints, by signing off letters of response and through an update at each board meeting.
We want to make sure you know how to complain, how to get independent local support and to inform you of your right to complain to the Ombudsman if you remain dissatisfied. You can download our complaints procedure as well as our latest complaints reports from the related documents list to the left.
How do I make a compliment or suggestion?
How do I make a complaint?
What happens when you receive my complaint?
What happens if I'm unhappy with your response?
Tell us about your experience