Our Trust supports workers to speak up. This means we encourage anyone working in our organisation who has a patient safety concern to raise this within the organisation at the earliest opportunity.
Patient safety is our prime concern and our staff, volunteers, trainees etc are often best placed to identify where care may be falling below the standard our patients deserve or where it could be improved.
In order to ensure our high standards continue to be met, we want everyone working here to feel able to speak up to their line manager, or another member of the management team.
We understand that this is not always possible and the Freedom To Speak Up Guardian (FTSUG) is here to provide a confidential space for workers to speak up where they don’t feel able to through other routes. We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.
We promise that we shall not treat workers with prejudice and they will not suffer any detriment to their career. Instead, we will support them, fully investigate where necessary and, if appropriate, act on their concern. We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.
It is not disloyal to colleagues to raise concerns; it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes and poor practice may reveal a colleague needs more training or support, or that we need to change systems or processes. Your concerns will be dealt with in a supportive manner because we rely on you to ensure we deliver a safe service and ensure patient safety is not put at risk. We also want this organisation to have the confidence to admit to mistakes and to use them as learning opportunities.
Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong.
Contact your FTSUG via email at firstname.lastname@example.org or by phone on 07557 287749 or see the national directory for FTSUGs across England, by clicking here.